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Troubleshooting Guide 2-1
CHAPTER 2
TROUBLESHOOTING GUIDELINES
This chapter provides guidelines on what to do when someone suspects that there is a problem with the
network. The guidelines in this chapter are from a system manager’s viewpoint and cover the following items:
• Problem identification and notification
• Problem verification and information gathering
• Theory development
• Theory testing
Figure 2-1 and Figure 2-2 provide flowcharts of the troubleshooting process to isolate a network problem
down to one of the categories covered in Chapters 3 through 9. Details are contained in the sections referred to
in the flowcharts.
- QUICK REFERENCE GUIDE 1
- FOR NETWORK 1
- TROUBLESHOOTING 1
- Troubleshooting Guide i 3
- CONTENTS 5
- Contents 6
- CHAPTER 1 7
- INTRODUCTION 7
- 1.2 Structure of This Guide 8
- 1.3 Document Conventions 9
- Chapter 1: Introduction 10
- 1-4 Troubleshooting Guide 10
- CHAPTER 2 11
- TROUBLESHOOTING GUIDELINES 11
- 2-2 Troubleshooting Guide 12
- Troubleshooting Guide 2-3 13
- 2-4 Troubleshooting Guide 14
- Troubleshooting Guide 2-5 15
- 2.6 Isolate the Problem 16
- Troubleshooting Guide 2-7 17
- 2-8 Troubleshooting Guide 18
- CHAPTER 3 19
- 3.1.1.1 Netmanage 20
- Troubleshooting Guide 3-3 21
- 3.1.1.2 TFTP for MSTCPIP 22
- Troubleshooting Guide 3-5 23
- 3-6 Troubleshooting Guide 24
- Troubleshooting Guide 3-7 25
- 3-8 Troubleshooting Guide 26
- Troubleshooting Guide 3-9 27
- 3-10 Troubleshooting Guide 28
- Troubleshooting Guide 3-11 29
- 3-12 Troubleshooting Guide 30
- Troubleshooting Guide 3-13 31
- 3-14 Troubleshooting Guide 32
- Troubleshooting Guide 3-15 33
- 3-16 Troubleshooting Guide 34
- Troubleshooting Guide 3-17 35
- 3-18 Troubleshooting Guide 36
- CHAPTER 4 37
- 4-2 Troubleshooting Guide 38
- Troubleshooting Guide 4-3 39
- 4-4 Troubleshooting Guide 40
- Troubleshooting Guide 4-5 41
- 4-6 Troubleshooting Guide 42
- CHAPTER 5 43
- ROUTING PROBLEMS 43
- Chapter 5: Routing Problems 44
- 5-2 Troubleshooting Guide 44
- Troubleshooting Guide 5-3 45
- 5-4 Troubleshooting Guide 46
- Troubleshooting Guide 5-5 47
- 5-6 Troubleshooting Guide 48
- Troubleshooting Guide 5-7 49
- 5-8 Troubleshooting Guide 50
- Troubleshooting Guide 5-9 51
- 5-10 Troubleshooting Guide 52
- Troubleshooting Guide 5-11 53
- 5-12 Troubleshooting Guide 54
- CHAPTER 6 55
- FDDI PROBLEMS 55
- Chapter 6: FDDI Problems 56
- 6-2 Troubleshooting Guide 56
- Troubleshooting Guide 6-3 57
- 6-4 Troubleshooting Guide 58
- Troubleshooting Guide 6-5 59
- 6-6 Troubleshooting Guide 60
- Troubleshooting Guide 6-7 61
- 6-8 Troubleshooting Guide 62
- CHAPTER 7 63
- ETHERNET PROBLEMS 63
- Chapter 7: Ethernet Problems 64
- 7-2 Troubleshooting Guide 64
- Troubleshooting Guide 7-3 65
- 7-4 Troubleshooting Guide 66
- Troubleshooting Guide 7-5 67
- Powered Down 68
- Troubleshooting Guide 7-7 69
- 7-8 Troubleshooting Guide 70
- CHAPTER 8 71
- TERMINAL SERVER PROBLEMS 71
- 8.1 No monitor: Prompt 72
- Troubleshooting Guide 8-3 73
- 8-4 Troubleshooting Guide 74
- Troubleshooting Guide 8-5 75
- 8-6 Troubleshooting Guide 76
- Troubleshooting Guide 8-7 77
- 8-8 Troubleshooting Guide 78
- Troubleshooting Guide 8-9 79
- 8-10 Troubleshooting Guide 80
- 8.5 Printer Is Not Printing 81
- Software Not Working 82
- CSMIM2 Network 83
- Administrator’s Guide 83
- 8-14 Troubleshooting Guide 84
- Troubleshooting Guide 8-15 85
- 8-16 Troubleshooting Guide 86
- Troubleshooting Guide 8-17 87
- 8-18 Troubleshooting Guide 88
- Troubleshooting Guide 8-19 89
- 8-20 Troubleshooting Guide 90
- Troubleshooting Guide 8-21 91
- 8-22 Troubleshooting Guide 92
- Troubleshooting Guide 8-23 93
- 8-24 Troubleshooting Guide 94
- Troubleshooting Guide 8-25 95
- 8-26 Troubleshooting Guide 96
- CHAPTER 9 97
- TOKEN RING PROBLEMS 97
- Poll Its Replacement TRMM 98
- Troubleshooting Guide 9-3 99
- 9-4 Troubleshooting Guide 100
- Troubleshooting Guide 9-5 101
- 9-6 Troubleshooting Guide 102
- Troubleshooting Guide 9-7 103
- Eagle Insertion Error, Type 7 104
- Troubleshooting Guide 9-9 105
- Environment (IPX) 106
- Troubleshooting Guide 9-11 107
- 9-12 Troubleshooting Guide 108
- APPENDIX A 109
- A-2 Troubleshooting Guide 110
- Troubleshooting Guide A-3 111
- A-4 Troubleshooting Guide 112
- APPENDIX B 113
- GETTING ADDITIONAL HELP 113
- B-2 Troubleshooting Guide 114
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